Refund and Return Policy
Last updated January 28, 2023

DEFINATION
Items refers to Services
Services refers to Video editing , Publicity Designs , VFX ,Engaging Videos , Motion Graphics, Animation
Note - As our services are offered in a subscription model the first seven days are considered at each time
 

Refund Policy

At Vaaday Media, we stand behind the quality of our services and want you to be fully satisfied with your purchase. However, we also understand that sometimes things don't work out as planned. That's why we offer a refund policy to protect our customers and our business.

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Eligibility for Refund

• To be eligible for a refund, you must have made the payment for the service that you wish to refund.

• Refunds are only available for services that have not yet been delivered or used in any way.

• Refunds are not available for any service that has been customized or personalized for your specific needs.

• Refunds are not available for any service that has been purchased with a discount or coupon code.

• Refunds are not available for any service that has been purchased more than 10 days ago.

• Refunds are not available even the service was not delivered subjected to purchase date even the service was not delivered 

• Refunds are not available if we had started working on your project even a single part is processed

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How to Request a Refund

• To request a refund, please contact our support team at support@vaadaymedia.xyz and provide your name, order number, and reason for requesting a refund.

• We will review your request and determine whether you are eligible for a refund.

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Refunds

• If you are eligible, we will process the refund to the original payment method used to make the purchase within 30 - 40 business days

• We suggest you to kindly wait upto 90 days before contacting us

• If it takes more than 90 business days have passed since we’ve approved your refund, please contact us at refund@vaadaymedia.xyz.

• At times it may takes a a maximum of 90days to reflect in your account statement

• If the payment was made through a third-party platform, such as PayPal, the refund will be subject to that platform's refund policies.

• If we have already initiated the service before the refund request, we will deduct the cost of the work already completed from the refund amount

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Our Right to Refuse Refund

• Vaaday Media reserves the right to refuse a refund request if we determine that the service has been delivered or used in any way.

• Vaaday Media also reserves the right to refuse a refund request if we determine that the customer is abusing our refund policy or making false claims to receive a refund.

• Vaaday Media may deny a refund request if it determines that the client is abusing its refund policy.

• Refunds will not be issued if the client fails to provide clear and concise instructions for the service.

• If the client still remains unsatisfied with the work after multiple revisions, a refund may be issued only if it requested within 14 days with a written notice only

• Vaaday Media reserves the right to refuse a refund request if the client has engaged in abusive or threatening behavior towards our staff or other clients or the company

• Refunds will not be issued if the client fails to respond to Vaaday Media's request for information or feedback in a timely manner.

• Late cancellations: If a client cancels the service too close to the scheduled delivery time, a cancellation fee may be charged instead of a full refund.

• Custom orders: If the service provided is custom and tailored specifically to the client's needs, a refund may not be possible.

• Digital products: If the service provided involves digital products such as software, ebooks, video editing or online courses, a refund may not be possible due to the nature of the product.

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Protecting Vaaday Media

• We take any fraudulent activity seriously and will take legal action to protect our business against any form of fraud or abuse.

• Any customer who violates our refund policy or engages in fraudulent activity will be banned from using our services in the future.

• Vaaday Media reserves the right to refuse a refund request if the client has breached the terms and conditions of the service agreement.

• Vaaday Media's refund policy is subject to change without prior notice, and clients are responsible for regularly reviewing the policy to ensure compliance.​​

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EXCEPTIONS OF REFUNDS

The following items cannot be returned or exchanged:

        ●   Membership

        ●  Gift cards

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are deals, offers , low price ,FINAL SALE and cannot be returned.

     ●     Services purchased or subscribed at various deals,offers, discounts and promotional sales cannot be refunded

     ●     The returned or unsatisfied output should not be posted on any platforms against the company 

European Union 14 day cooling off period (Eligiblity -  if the order is placed from European Nations only)
Notwithstanding the above, if the services and products is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received unused and deleted . You’ll also need the receipt or proof of purchase.

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Miscellaneous

• Refunds will only be issued for the unused portion of the service. If you have used any part of the service, we will not be able to issue a refund 

• Refunds are not processed if we started working on your project subjected to plans or packages  

• Vaaday Media reserves the right to modify its refund policy at any time without prior notice.

• If a client cancels a service before it is completed, Vaaday Media will issue a pro-rated refund based on the work completed.

• If a client cancels a service after it is completed, no refund will be issued

• Vaaday Media reserves the right to refuse a refund request if the client has breached the terms and conditions of the service agreement.

• Clients are responsible for keeping track of their subscription renewal dates. Refunds will not be issued for subscriptions that have already renewed.

• Clients who have received a promotional discount will be refunded the discounted amount, not the original price.

• Refunds will not be issued for services purchased on sale or during promotional events.

• If a service is terminated by Vaaday Media due to a violation of the service agreement, no refund will be issued.

• Clients are responsible for providing accurate billing and contact information. Refunds will not be issued for payments made to incorrect accounts or for lack of communication due to incorrect contact information

• Clients are responsible for verifying that the service they have purchased is suitable for their needs before making the purchase. Refunds will not be issued if the client determines that the service is not suitable after the purchase.

• Third-party services: If the service provided involves a third-party service or product that has its own refund policies, the client may need to follow those policies instead of the company's refund policy.

• Force majeure events: If the service provided is affected by an unforeseeable and unavoidable event such as a natural disaster, technical issue , the company may not be able to offer a refund.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Vaaday Media

refund@vaadaymedia.xyz